VHT Studios® Creates New Positions to Further Enhance Client Experience and Support Growth and Innovation
Rosemont, Ill. - VHT Studios, the nation’s leading provider of professional photography, virtual staging and visual marketing services for real estate and businesses, announced the addition of two new positions, Director of Client Experience and Director of Client Services, in a move to more fully support client needs, as well as current and future growth and innovation.
Nathan Cox joins VHT Studios with deep experience in previous roles at Sprint Corporation and American Express, ranging from client services to global call center and multi-site domestic and international operations. Most recently, Nathan was Director of Operations at Adtalem Global Education in Downers Grove, Illinois, where he was responsible for strategic initiatives and daily business operations with 15 million activities of inbound and outbound calls and a variety of client inquiries. With a Bachelor of Science in Business Management from Grambling State University, Grambling, Louisiana, and a Master of Human Resources from Keller Graduate School of Management, Chicago, Illinois, Cox reports to Kevin McGuire.
“We are thrilled to have Nathan’s expertise and are confident he will provide our organization, and most importantly our clients, with a world-class client services’ experience with enhancements in best-in-class processes, productivity optimization and boosts in efficiencies,” said Kevin McGuire, EVP, Vice President Sales, VHT Studios. “Nathan’s focus will specifically center around faster and more efficient call handling and routing methods, as well as improved chat, e-mail and text systems. He will work on quicker, more efficient scheduling through new technologies, systems and processes to continue to make VHT Studios an ‘easier to do business with’ business partner.”
In another newly created role, Doug Angelaccio was promoted to Director of Client Experience. Previously Doug was Client Services Manager, and is now responsible for the implementation and execution, from VHT Studios’ clients’ perspective, of The VHT Studios’ Experience across the entire organization and throughout all client channels. In his role, Doug will be the corporate client advocate across all touchpoints and functional departments, consistently working to raise the bar and find more ways to “WOW” clients through experiences that make it easier and more convenient than ever to do business with VHT Studios.
“With Doug’s strong background and deep knowledge of our clients, he is a natural for this important role,” said Brian Balduf, CEO and co-founder, VHT Studios. “With his unwavering commitment to our clients’ needs, I am confident Doug will ensure our brand message, “IMAGE IS EVERYTHING”, transcends everything we do, making sure each touchpoint is an opportunity to exceed expectations and help clients grow their businesses.”
Angelaccio’s passion and dedication to the business since he joined the company almost 14 years ago, has resulted in many important developments, programs and projects. His experience on the front lines and in the deep recesses of the back office, provide the perfect perspective to ensure VHT Studios’ clients always receive a consistent, high quality experience, from first contact through the delivery of their stunning photography and visual marketing assets. Angelaccio has a Bachelor’s degree from DePaul University, Chicago, Illinois, and he reports directly to Balduf.
Over the last three years, VHT Studios has grown significantly, both organically and through acquisition. In 2015, VHT Studios acquired Gotham Photo Company, New York City’s largest photography company, and on January 5, 2018, acquired the photography business of Circlepix, another real estate photography company with prominence in the western states. Most recently on May 1, 2018, VHT Studios acquired INVISO USA, a top Florida and southeastern U.S. photography company.
About VHT Studios
VHT Studios, the industry founder, celebrates twenty years of serving real estate and business professionals. Since 1998, VHT has delivered excellence in professional photography, virtual tour videos, virtual staging, interactive and standard floor plans, drone photography and video, 3D home tours, and image management services to top professionals looking to become even more successful. VHT Studios’ services ensure properties get seen more, sell and rent faster and at a greater price, which also helps attract new clients. A full-service partner to leading real estate agents, brokerages and businesses, the VHT Studios team delivers the most powerful marketing and selling tools – starting with high-quality photography -- through creation and final display.
With an unrivaled nationwide network of the top professional photographers and image specialists, VHT Studios’ programs are an affordable, valuable investment for real estate agents, who expect their listings to be seen whenever and wherever homebuyers search, and for brokers looking to recruit and retain top agents. Based in Rosemont, Illinois, VHT Studios has photographed more than 10 million rooms and helped more than 200,000 real estate and business professionals sell and rent more than $200 billion in properties since the company’s founding. For more information, visit VHT.com, like us on Facebook, or follow us on Twitter, Instagram, or LinkedIn.