Last Updated May 27, 2020
As business returns to normal, VHT is receiving an influx of new listings, inquiries, and activity. Because of the significantly increased call volume and continued work-at-home staffing changes due to the COVID-19 crisis, our on-hold times have increased. Rest assured we’re committed to your success and are taking steps to serve you faster.
Here are the quickest routes to contact us and place orders:
Please send us a text to 800-790-8687 and we will respond within 2 hours.
Email us at firstname.lastname@example.org and you will receive a response within 24 hours.
If you call in, you have a few options:
VHT Studios has been designated an essential business by the Empire State Development agency.
We're in this together. To help protect the homeowner, the agent, and the photographer, we have adopted new policies and procedures for our in-home photography appointments. These are intended to help keep everyone safe and to follow the appropriate guidance from the CDC regarding contact and social distancing during this crisis. Effective immediately please help us by following these important rules:
I wanted to give you an update on our ability to serve and support your team. VHT Studios is open and operating. We provide services in all 50 states and all of our employee team members have been and are continuing to work from their homes.
We are answering calls, texts, e-mails and chats. We are fulfilling existing orders, we are accepting new orders and we are providing resources and support wherever necessary.
Our photography team consists of independent contractors who are each beholden and adhere to the guidelines and executive orders in their respective states. In most areas most of our photographers continue to shoot listings for agents who need them.
Where real estate has not been designated as an essential service or sole/individual business are not allowed to continue to operate, we have advised our photographers to schedule appointments after any Stay at Home or Shelter in Place edicts are set to expire.
Health and Safety
The health and safety of our clients, their homeowners, our employees and our photographers is our top priority. Continue to refer to this page for our revised procedures and guidance for all photographers and clients. We will update this regularly as we learn more.
Our clients and our photographers are very important to us. We believe the steps above will help keep us all safe and healthy. I encourage you to talk with your photographer before or at the appointment about any concerns or issues. By working together, we'll get through this! We hope you have a healthy and prosperous spring selling season.
Be Safe. Stay Healthy.
CEO & VHT Studios Co-Founder
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