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Increased Call Volume as Real Estate Bounces Back

As business returns to normal, VHT is receiving an influx of new listings, inquiries, and activity. Because of the significantly increased call volume and continued work-at-home staffing changes due to the COVID-19 crisis, our on-hold times have increased. Rest assured we’re committed to your success and are taking steps to serve you faster.

Here are the quickest routes to contact us and place orders:

Placing New Order? Online Is Best

Login to your account or go to

Urgent Need Impacting Today? Text Us

Please send us a text to 800-790-8687 and we will respond within 2 hours.

Question Impacting Your Listing Tomorrow or Later? Email Us

Email us at and you will receive a response within 24 hours.

Phone Hold Options

If you call in, you have a few options:

  • Confirm or key in your call back number to receive a call-back, you’ll keep your place in the queue (Call Option 1)
  • Leave a voice mail message for Client Services to return your call (Call Option 2).
  • At 5 minutes our overflow team will ask for your contact info and inquiry details and forward that information to Client Services for a call back by same day close of business.

Have a general question or want to know order turnaround times?

Our FAQ page is the best place to go to find the answer to your question with no wait.

How to get a hold of us

Corporate Office:

6400 Shafer Court, Suite 200
Rosemont, IL 60018


Client Services:

Text or Call: (800) 790-TOUR (8687)

Live Chat:

Click here to chat



Monday-Friday, 8am - 7pm CST

Saturday, 9am - 1pm CST


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