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Tips For Ordering & Reaching Us

Here are the quickest routes to place orders and contact us:

Placing New Order? Online Is Best

Login to your account or go to

Urgent Need Impacting Today? Text Us

Please send us a text to 800-790-8687 and we will respond within 2 hours.

Question Impacting Your Listing Tomorrow or Later? Email Us

Email us at and you will receive a response within 24 hours.

Phone Hold Options

If you call in, you have a few options:

  • Confirm or key in your call back number to receive a call-back, you’ll keep your place in the queue (Call Option 1)
  • Leave a voice mail message for Client Services to return your call (Call Option 2).

Have a general question or want to know order turnaround times?

Our FAQ page is the best place to go to find the answer to your question with no wait.

How To Contact Us

Corporate Office:

5600 N River Road, Suite 800
Rosemont, IL 60018


Client Services:

Text or Call: (800) 790-TOUR (8687)


*Please note that by submitting an SMS to the VHT customer support numbers, you are explicitly consenting to receiving SMS messages from VHT support on the provided number. Your communication with us indicates your acknowledgment and acceptance of this arrangement.


Live Chat:

Click here to chat


Monday - Friday, 8am - 7pm CST

Saturday, 9am - 1pm CST (chat, sms, or email only)