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Join Our Growing Team

We're looking for talented and motivated individuals to fill current openings throughout the country

As we grow as the world’s premier provider of Visual Marketing Services, we are looking for talented and motivated people to fill current openings throughout the country. At VHT, we recognize that our team members are the most important resource we have in keeping our product and service commitments to our clients strong and reliable. We believe in and apply principles of trust, honesty, respect, integrity, dedication and determination, while we nurture and maximize talent to the benefit of each individual, as well as our clients. VHT fosters an innovative and spirited environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled.

We have the following exciting opportunities currently available:

Supervisor, Client Services

Overview:

The primary purpose of this position is to manage and direct all aspects of the Client Services Operations, including inbound/outbound calls, chat, emails, ticketing services. This position will also manage staffing and scheduling for optimal operational performance, as well as review and implement contact center procedures and policies.  The end goal is to provide exceptional service to both internal and external clients by delivering high quality, efficient customer service, while demonstrating VHT Studios core values. 

Essential Duties and Responsibilities:

  • Provides real-time support by monitoring actual call volume to forecast, intra-day interval compliance, real–time shrinkage / exception management and agent’s key performance indicators.  (SL, ASA, AHT, RONAs, Abandon Rate) against goals.
  • Works closely with Director to track events that would negatively impact or alter operational performance and activity.
  • Extract and transform raw data from various databases into useful information to enable more effective tactical and operational insight.
  • Creation of graphs and charts to illustrate findings and assist leaders in decision-making.
  • Establishes and implements short and long-range goals, objectives, policies and operating procedures; monitors and evaluates program effectiveness and recommends changes required for improvement.
  • Oversees and administers the workforce management system to manage users, generate a forecast, and provide schedules that meet or exceed service levels, capacity and overtime planning.
  • Communicates with management periodically throughout the day, making recommendations and adjustments to the schedule as necessary, such as cancellation of non-phone activities or requesting overtime assistance.
  • Manages the daily operations of the contact center by ensuring that all representatives are present and available to handle inbound calls. This includes identifying all absences, shift changes and late incidents.
  • Manages QA team and process for monitoring calls and cases to improve the quality of service as well as minimize errors and track operative performance.
  • Handles all customer and client partner’s escalated or complex service inquiries generated by inbound calls, chat or emails.
  • Ensures individual performance coaching sessions are followed to identify opportunities, strengths and training needs.
  • Responsible for preparing a yearly training schedule in adherence to the departments Career Path.
  • Provides annual Individual Performance Plan and updated Individual Development Plan.
  • Demonstrates the ability to lead a project from inception to implementation.
  • Efficiently manage departmental costs.
  • Oversees the supervision of personnel, including work allocation, training and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates colleagues to achieve peak productivity and performance.
  • Responsible for hiring and training Client Services Representatives.
  • Acts as an advocate for best practices and system/process improvements.
  • Completes other duties as assigned.

Qualifications:

  • Bachelor’s degree preferred in business, communications or other related discipline or a minimum of five years of management experience in contact center environment.
  • Knowledge of contact center dynamics, workforce management principles, processes and tools
  • Ability to supervise and train staff, including organizing, prioritizing and scheduling work assignments.
  • Strong interpersonal and communication skills and the ability to work effectively with a range of stakeholders.
  • Computer skills in Microsoft Office including advanced skills in Excel data manipulation and reporting (charts, pivot tables, macros).
  • Ability to establish and maintain positive working relationships with both internal and external clients.
  • Independent thinker with high focus attention to detail and well-developed quantitative skills and analytical thinking.
  • Ability to meet concurrent, rigorous deadlines in a fast-paced environment.

Compensation:

VHT Studios is committed to attracting and retaining the brightest and most talented individuals to our company by offering competitive compensation, a progressive and nurturing culture and growth potential.

Apply Now

Account Development Executive - Orlando FL

Reporting to the Regional Sales Manager the Account Development Executive (ADE) is responsible for growing their assigned book of accounts by increasing the number of real estate agents using VHT Studios' services within each account.

Responsibilities:

  • Market, Present, and Sell VHT Studios' services to interested agents and brokerages
  • Attend Real Estate Client Events and office meetings
  • Presentation of VHT services to agents/brokers and decision makers
  • Maintain Social Media presence in the territory with local real estate players
  • Help identify the top real estate players in the territory
  • Attend client events and increase visibility within all accounts
  • Build and improve relationships and communication with account's employees from administrative to mid level to executives
  • Work with RSE on promotions, email campaigns, and communications to existing clients

Requirements:

  • Bachelor's Degree preferred
  • 3+ years Sales Experience (Real Estate Industry knowledge a plus)
  • Outgoing personality
  • Photography experience
  • Takes direction well and works well independently
  • Proficient in all Microsoft Office applications (Word, Excel, Powerpoint)
  • Extremely detail oriented and organized
  • Reliable Car, Computer, Smart Phone, and High Speed Internet connection
Apply Now

Market Sales Lead & Photographer - Seattle

Job Title: Market Sales Lead & Photographer – Seattle


VHT Market Lead:
Reporting to the Regional Sales Executive the VHT Market Lead will be the face of VHT Studios in their given territory. This full time position is divided between contracted photography jobs and hourly marketing & sales duties.

Marketing and Sales Duties: Assigned marketing and sales hours will vary from 10-30 hrs /week depending on time of year due to business seasonality. Marketing and Sales duties are complete before, after and in-between contracted photography shoots. Definite opportunity to advance into a FT Marketing & Sales

Responsibilities:

  • Market, Present, and Sell VHT Studios' services to interested agents and brokerages
  • Attend Real Estate Client Events and office meetings
  • Presentation of VHT services to agents/brokers and decision makers
  • Maintain Social Media presence in the territory with local real estate players
  • Help identify the top real estate players in the territory
  • Help recruit, interview, and train additional photographers, as needed
  • Communication with local photographer team

Lead Real Estate Photographer: Photograph homes listed for sale to meet the online marketing and print needs of Realtors and their Brokerage firm. Post-shoot editing will be performed by VHT Studios.

Responsibilities:

  • Receive Jobs from VHT Studios and contact clients to schedule in a timely manner
  • Maintain accurate and up-to-date notes on the scheduling process in the VHT System
  • Meet clients on site and perform photo session
  • Label and upload images to our in-house studio, the same day of the shoot, via FTP process

Requirements:

  • Bachelor's Degree preferred
  • Sales or Customer Service experience preferred(waiting tables, have sold something before, etc...)
  • Outgoing personality
  • Photography experience
  • Photography Equipment meets VHT requirements*
  • Outgoing personality (yes, listed twice)
  • Takes direction well and works well independently
  • Proficient in all Microsoft Office applications (Word, Excel, Powerpoint)
  • Extremely detail oriented and organized
  • Reliable Car, Computer, Smart Phone, and High Speed Internet connection

Equipment Requirements:

  • Digital SLR Camera
  • Adjustable Ultra Wide Angle Lens
  • External Flash
  • Tripod

Examples of Camera & Lens Combinations Include:

  • Cropped Sensor SLR with a 12-24mm Lens
  • Full Frame Sensor SLR with 17-35mm Lens

Compensation

VHT Studios is committed to attracting and retaining the brightest and most talented individuals to our company by offering competitive compensation, a progressive and nurturing culture and growth potential.

Apply Now

Client Services Representative - Rosemont, Illinois

Job Title: Client Services Representative 

Reports To:  Client Services Supervisors

Summary: Responsible primarily for providing effective and memorable customer service to external customers and photographers by utilizing excellent communication skills and in-depth knowledge of company services, product offerings, and policies within the Client Service Department.

Duties and Responsibilities

  • Provides timely and accurate information to incoming customer and photographer calls, emails, online-chats and other product knowledge requests.

  • Processes customer orders and changes according to established department policies and procedures.

  • Handles incoming requests from customers in a professional manner and ensures that issues are resolved both promptly and thoroughly.

  • Gathers customer information thoroughly and efficiently, accesses and fulfills customer needs, educates the customer where applicable to prevent the need for future contacts, and documents interactions through ticket tracking.

  • Educates the customer on services and policies to ensure they are receiving the proper products for their needs and will be satisfied with our services.

  • Troubleshoots customer and photographer issues over the phone.

  • Keeps clients happy by providing helpful and accurate information.

  • Handles inbound phone calls eight hours per day taking an average of 60 calls per day.

  • Additional duties include the following specialties: Online Orders,  Chat, Closing Duties, Job Check-In's, and Ticket Tracker follow up.

  • Acts as primary level of issue resolution for self-created service tickets

  • Assists occasionally with data projects.

  • Reviews, supports, and practices VHT Studios' mission and core values.

  • Performs other related duties as assigned.

Requirements:

  • To perform this job successfully, an individual must have knowledge of Microsoft Word, Microsoft Excel, Microsoft Outlook, Google Chrome, Internet Explorer, Mozilla Firefox

  • Advanced knowledge of basic computer trouble-shooting from an end-user standpoint.

  • Associate's degree (A. A. / A. S.) or equivalent from two-year college or technical school; or one year related experience and/or training in a customer service/call center environment.
  • Highly developed sense of integrity and commitment to customer satisfaction

  • Ability to communicate clearly and professionally, both verbally and in writing

  • Ability to handle customer complaints and dissatisfied customers

  • Displays a pleasant, patient, and friendly attitude

  • Strong detail orientation, communication, and listening skills

  • Possesses a strong work ethic and team player mentality

  • Strong data entry skills 

Compensation

  • Competitive hourly base salary
  • 401k Matching
  • Team outings
  • VHT Studios is committed to attracting and retaining the brightest and most talented individuals to our company by offering competitive compensation, a progressive and nurturing culture and growth potential. 
Apply Now

Field Measurement Contractor

VHT is an established service provider to commercial and residential real estate. We are seeking experienced individuals to take measurements for producing marketing floor plans.

Ideal Candidates:

  • Have good weekday business-hour availability, could be asked for occasional Saturday work.
  • Able to professionally interact with our clients on a job site.
  • Have some previous experience measuring and sketching residential and commercial properties for the purpose of delivering as-built floor plans.
  • Have great people skills and professional appearance.
  • Own a car in good repair and available for daily use.
  • Perform to our standards of providing clearly hand-drawn plans of a home with needed measurements.
  • Are authorized to work in the U.S.

Building surveying/structure assessing/architectural training experience is a plus. This is a contract position with VHT, and new contactors will start in a part-time capacity and are paid by the project. VHT will provide direct one-on-one training.

This position is great for people that already do a light amount of free-lance work, and/or those who are looking for a second part time job and have good availability during business hours.

Your location is important; you will be based from your home and driving to your assigned measurement projects.

If you are interested in becoming a part of the VHT Floor Plan Team, then click Apply Now and fill out our online application.


If you are interested in becoming a part of the VHT Network, then click Apply Now and fill out our online application.

Apply Now

Professional Architectural Photographer (Independently Contracted)

The job of Architectural Photographer also offers a lot of variety. One day you might be taking photos of a renovated kitchen for a real estate agent; the next you could be getting dramatic shots of a landmark building. You might have to run up and down the stairs or stand in the middle of a busy street to get the perfect angle. And no two jobs will be the same. Variety is the spice of life, right?!

Photography, like any other custom service, is never a 'one size fits all' proposition, but a matter of finding the right person for the job. We are looking for qualified individuals to join our photographer network. Our projects include hotels and resorts, retail establishments, commercial buildings, and residential housing.

Working with VHT Studios, you will get to work in some of the most beautiful homes in your neck of the woods. You will also have the ability to set your schedule and determine your own hours. Even better, the VHT Studios brings the clients to you! We will supply you with clients and properties to photograph, and after the shoot we'll take care of the details and editing via our in-house studio. You simply get to do what you like best - take great photographs.

EQUIPMENT REQUIREMENTS:

You would need to have a Digital SLR camera and an adjustable Ultra Wide Angle Lens, as well as an external (off-camera) flash and tripod. Examples of camera and lens combinations include:

  • Cropped Sensor SLR with a 12-24mm Lens
  • Full Frame Sensor SLR with 17-35mm Lens

 

Our photographers bracket and take multiple exposures. They do not edit. Our studio does the post production work to create the final image.

MINIMUM REQUIREMENTS:

Our goal is to establish long term relationships with local photographers that we can work with on projects as they come up nearby. In addition to having the right equipment, you must:

  • Have flexible availability to accommodate our client's schedule.
  • Be able to professionally interact with our clients at the job site.
  • Perform up to our standards providing us a consistent high quality image.
  • Communicate effectively throughout the project from start to finish.

 
If you are interested in becoming a part of the VHT Photographer Network, then click Apply Now and fill out our online application.

 

Apply Now

Talent Logistics Specialist

We are looking for a Talent Logistics Specialist. The ideal candidate is a detail oriented individual who will assist with scheduling, operations and logistics for our Talent network.

Required experience:

  • Customer Service or Logistics / Operational Support: 1 year


Principal Duties and Responsibilities:

Photography and Floor Plan Order Management -

  • Schedule jobs for photographers and floor plan specialists
  • Work with talent to determine timelines and availability
  • Make routing as efficient as possible
  • Find talent to take on hard-to-fill appointments
  • Source talent for last minute orders
  • Work directly with clients on an as-needed basis to determine floor plan scheduling options

Field Operations Support -

  • Field questions from photographers, floor plan specialists, etc.
  • Assist with talent issues such as last minute time off, broken equipment, etc.

Other Required Skills and Abilities:

  • Writing and communication skills
  • Problem-solving and teamwork skills
  • Ability to multitask and prioritize under pressure
  • Ability to commit to a consistent and reliable schedule
  • Strong commitment to customer service
  • Strong attention to detail
  • Experience working with Google Calendars, Microsoft Outlook, and shared drive

Job Type: Full-time

Local candidates only:

  • Rosemont, IL

 

Apply Now